Responsibilities:

• Provide pre- or post-sales product or service support, and resolve product performance or service problems.
• Develop and deliver compelling product presentation or application insights to prospective or existing customers.
• Maintain and improve technical knowledge on Genetika Science portfolios.
• Design and execute proof-of-concept studies or demo experiment to highlight product capabilities.
• Generate leads or business opportunity through collaboration with sales and marketing team.
• Identify customer’s potential demand and current product or service interest.
• Support key initiatives from sales and marketing team.

Qualifications:

• Have a master degree in a life-science related field, such as Biology, Molecular Biology, Biochemistry, Biotechnology and such.
• Strong communication skills and able to explain complex scientific methods to both technical and non-technical audiences.
• Understanding of good laboratory practices and techniques.
• Excellent problem-solving skill and adaptability.
• Self-motivated, organized, and able to work in a fast-paced environment.
• Must be willing to travel frequently (up to 50%) for on-site support, training, and troubleshoot.

Nice to have:

• Have experience with cell culture research and its related disciplines.
• Have experience with omics data analysis and their application in life science

Responsibilities:

• Prepare quotes on pricing, create DO (delivery order) and Invoice (to close the order)
• Processes sales orders.
• Handle or refer billing requests as defined in desk procedures and reference tools.
• Provide tracking of shipments, management samples DNA.
• Collaborates with internal stakeholders from various departments to ensure internal processes and customer expectations are met. Maintain customer account information.
• Issue preliminary, partial, or full release of BOM’s upon approval from the customer based on expected delivery dates.
• Proactively update customers on orders & delivery status, coordinate with Lab team for submission samples DNA.
• Involve in projects involving departmental processes

Qualifications:

• Experience in a customer service environment preferably in a Biologics/Chemical/Life Sciences or related industry.
• Basic knowledge and/or experiences in Life Sciences preferred.
• Ability to resolve customer inquiries.
• Minimum education level is undergraduate.

Personal Requirements:

• Ability to work in a team environment.
• Ability to multi-task and work in a fast-paced environment.
• Excellent verbal and written and communication skills.
• Excellent attendance history.